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Privacy Policy

Last updated: March 2026

1. Introduction

LOMRA ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery service, including our website and mobile application.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, home address, and payment information
• Delivery Details: Delivery addresses, special instructions, and preferences
• Communications: Messages, feedback, and inquiries you send us
• Payment Data: Credit card or digital wallet information (processed securely through third-party providers)

2.2 Information We Collect Automatically

• Usage Data: Pages visited, features used, and interactions with our platform
• Device Information: Device type, operating system, and unique device identifiers
• Location Data: Precise location information (with your consent) for delivery purposes
• Cookies & Tracking: Cookies and similar technologies to enhance user experience

3. How We Use Your Information

• Process and fulfill food delivery orders
• Verify your identity and prevent fraud
• Communicate with you regarding orders and service updates
• Improve and personalize your experience
• Send promotional content and special offers (with your consent)
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Delivery Partners: To complete your order delivery
• Restaurant Partners: To process your food order
• Payment Processors: To process transactions securely
• Service Providers: Analytics, customer support, and marketing partners
• Legal Requirements: When required by law or legal process

5. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

6. Your Rights

• Access: Request access to your personal information
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your personal information (subject to legal limitations)
• Opt-out: Unsubscribe from promotional communications
• Data Portability: Request your data in a portable format

7. Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time, subject to applicable laws.

8. Children's Privacy

LOMRA is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child without parental consent, we will delete it promptly.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last Updated" date. Continued use of our service constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

LOMRA Privacy Team
Email: privacy@lomra.com
Address: [Your Business Address]
Phone: [Your Phone Number]