Return Window: We offer refund / exchange within first 1 day from the date of your purchase. If 1 day have passed since your purchase, you will not be offered a return, exchange or refund of any kind.
Eligibility for Returns
In order to become eligible for a return or an exchange, the following conditions must be met:
- The purchased item should be unused and in the same condition as you received it
- The item must have original packaging
- If the item that you purchased on a sale, then the item may not be eligible for a return / exchange
Defective or Damaged Items
Only such items are replaced by us (based on an exchange request), if such items are found defective or damaged.
To report a defective or damaged item:
- Contact our customer service within 1 day of receiving the product
- Provide clear photos of the defect or damage
- Include your order number and product details
- Wait for our team to verify the claim
Exempt Categories
You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the time of purchase.
Items that are typically non-returnable include:
- Perishable food items
- Items marked as "Final Sale" or "Non-Returnable"
- Items that have been used or consumed
- Items without original packaging
Return Process
For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product.
If the return has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies.
Return Processing Steps
- Submit Request: Contact customer service within the return window
- Await Approval: Our team will review your request and provide instructions
- Pack Item: Securely pack the item in its original packaging
- Ship Back: Return the item using the provided shipping instructions
- Inspection: We will inspect the returned item upon receipt
- Resolution: Once approved, refund/exchange will be processed
Processing Time: After receiving and inspecting your return, please allow 4-7 business days for refunds to be processed to your original payment method.
Exchange Policy
If you wish to exchange an item for a different size, color, or variant:
- The item must meet all return eligibility criteria
- Exchanges are subject to availability
- The exchange must be initiated within 1 day of purchase
- Additional charges may apply for price differences
Important Notes
- Return shipping costs may be the responsibility of the customer unless the item is defective or damaged
- We recommend using a trackable shipping service for returns
- Please retain proof of return shipment until the refund is processed
- Incomplete returns or returns without original packaging may be rejected
Contact Us
For any return or exchange requests, please contact our customer service team:
LOMRA Customer Service
Palus Dist Sangli 416310
Monday - Friday (9:00 - 18:00)